Workflow must be in Published state

The above error message is displayed in Dynamics 365 and most of the developers\users will look around workflows as the error says “Workflow must be in Published state.”

E.g. Creating a case throws the above error with the following details.

[Microsoft.Crm.Service.GlobalSlaPlugin: Microsoft.Crm.Service.GlobalSlaPlugin.SlaPostCreatePlugin]
[ebd908b4-2c74-e811-a95d-000d3ae0bc37: ObjectModel Implementation]

The issue is with SLA records associated with Case.

Deactivating SLA records and reactivate them back will resolve the issue.

 

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